Level 2

Principles of Customer Service

Learn the fundamentals of excellent customer service through this free online course, building skills in communication, organisation, and professional support to work confidently across a range of customer-facing roles.

Fast Track Application
Apply through UCAS
Apply Now
Apply Now

THe Details

Customer service skills are essential in almost every industry, from retail and hospitality to business, healthcare, and public services. This fully online course introduces learners to the core principles of delivering high-quality customer service in a variety of working environments. You’ll discover what good customer service looks like in practice and why it plays a vital role in organisational success. You’ll gain understanding of how to communicate effectively with customers, manage information accurately, and support activities such as meetings or events within customer-facing roles. The course also considers how customer service skills can be applied across different industries and job roles, helping learners build transferable knowledge valued by employers. Learning focuses on understanding professional behaviour, responsiveness, and organisation rather than technical systems, making it accessible for those new to customer service or returning to learning. Delivered entirely online, the course allows you to study flexibly from anywhere and at a pace that suits your lifestyle. Materials are clear and supportive, making it easy to balance learning with work or personal commitments. By completing this course, you’ll gain confidence and practical knowledge to support progression into customer service roles or further learning within business and service-related sectors.

UCAS

UCAS provides support for young people making post-18 choices, as well as mature learners, by providing information, advice, and guidance to inspire and facilitate educational progression to university, college, or a degree apprenticeship.

We support 1.5 million students every year to explore entering higher education, employment and apprenticeships and manage almost three million applications, from around 700,000 people each year, for full-time undergraduate courses at over 380 universities and colleges across the UK.

If you are going to apply to Universities following completion of your Access to HE course then you will need to apply through this link which provides additional information about applying  they can also provide advice regarding applying for Student finance and that is available here.

Student finance for undergraduates is an important part of the student experience and you may be able to borrow money to help pay for tuition fees and help with living costs. This is all available at the Student Finance website which has a step-by-step guide. Click here for further information.

It is important to note that when you enrol on an Access to HE courseyou can apply for an Advanced Learner Loan to help with the costs of a course at a college or training provider in England.

Loan eligibility does not depend on your income and there are no credit checks.

Check if you’re eligible before you apply for an Advanced Learner Loan.

Your loan will be written off if you then sign up for a Higher Education course AND you have completed in full the Access to HE course.

We are proud to collaborate with University of Hull on the validation of this course.

This includes transforming our programmes to ensure that we meet the evolving needs of the sector, giving you the best opportunities for success when you graduate by having a competence-based focus. Find out more about competence-based higher education.

View the policies and procedures you would be agreeing to comply with by registering for this programme. This encompasses University of Hull Quality and Standards, including a Guide for Collaborative Provision students.

Visit the University of Hull's website here.

This course is an award of the University of Huddersfield.

Hull College’s collaboration with the University of Huddersfield allows us to offer degree courses at Level 7. This course and qualification is subject to monitoring by our collaborative partner and is awarded as a University of Huddersfield degree.

Visit the University of Huddersfield website here.

Entry Requirements

No formal qualifications are required

Assessment

Assessment based

Course Info

Part Time Further Education

We are proud to collaborate with University of Hull on the validation of this course.

This includes transforming our programmes to ensure that we meet the evolving needs of the sector, giving you the best opportunities for success when you graduate by having a competence-based focus. Find out more about competence-based higher education.

View the policies and procedures you would be agreeing to comply with by registering for this programme. This encompasses University of Hull Quality and Standards, including a Guide for Collaborative Provision students.

Visit the University of Hull's website here.

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Level 2

Principles of Customer Service

Learn the fundamentals of excellent customer service through this free online course, building skills in communication, organisation, and professional support to work confidently across a range of customer-facing roles.

Apply Now
Which academic year are you applying for?
Sun Widget

THe Details

Customer service skills are essential in almost every industry, from retail and hospitality to business, healthcare, and public services. This fully online course introduces learners to the core principles of delivering high-quality customer service in a variety of working environments. You’ll discover what good customer service looks like in practice and why it plays a vital role in organisational success. You’ll gain understanding of how to communicate effectively with customers, manage information accurately, and support activities such as meetings or events within customer-facing roles. The course also considers how customer service skills can be applied across different industries and job roles, helping learners build transferable knowledge valued by employers. Learning focuses on understanding professional behaviour, responsiveness, and organisation rather than technical systems, making it accessible for those new to customer service or returning to learning. Delivered entirely online, the course allows you to study flexibly from anywhere and at a pace that suits your lifestyle. Materials are clear and supportive, making it easy to balance learning with work or personal commitments. By completing this course, you’ll gain confidence and practical knowledge to support progression into customer service roles or further learning within business and service-related sectors.

UCAS

UCAS provides support for young people making post-18 choices, as well as mature learners, by providing information, advice, and guidance to inspire and facilitate educational progression to university, college, or a degree apprenticeship.

We support 1.5 million students every year to explore entering higher education, employment and apprenticeships and manage almost three million applications, from around 700,000 people each year, for full-time undergraduate courses at over 380 universities and colleges across the UK.

If you are going to apply to Universities following completion of your Access to HE course then you will need to apply through this link which provides additional information about applying  they can also provide advice regarding applying for Student finance and that is available here.

Student finance for undergraduates is an important part of the student experience and you may be able to borrow money to help pay for tuition fees and help with living costs. This is all available at the Student Finance website which has a step-by-step guide. Click here for further information.

It is important to note that when you enrol on an Access to HE courseyou can apply for an Advanced Learner Loan to help with the costs of a course at a college or training provider in England.

Loan eligibility does not depend on your income and there are no credit checks.

Check if you’re eligible before you apply for an Advanced Learner Loan.

Your loan will be written off if you then sign up for a Higher Education course AND you have completed in full the Access to HE course.

Entry Requirements

No formal qualifications are required

Assessment

Assessment based

Course Info

Part Time Further Education

Download PDF

We are proud to collaborate with University of Hull on the validation of this course.

This includes transforming our programmes to ensure that we meet the evolving needs of the sector, giving you the best opportunities for success when you graduate by having a competence-based focus. Find out more about competence-based higher education.

View the policies and procedures you would be agreeing to comply with by registering for this programme. This encompasses University of Hull Quality and Standards, including a Guide for Collaborative Provision students.

Visit the University of Hull's website here.

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