When: Wednesday,  28th October
Where: The Arc 2 Lichfield Ave, Scunthorpe, DN17 1QX
Time: 9am – 4pm
Duration: One day
Delivery: In-person

What You’ll Learn

Develop practical skills to prevent, manage and resolve conflict in customer-facing situations. This one-day course is ideal for anyone who works with customers, service users or the public and wants to feel more confident dealing with complaints, difficult conversations and challenging behaviour in a calm and respectful way. Topics include:

• Understanding conflict
• Effective communication
• De-escalation techniques
• Managing challenging behaviour
• Keeping yourself and others others safe

Eligibility Criteria

You must be resident in North or North East Lincolnshire, and be over the age of 19.