When: Thursday,  29th October
Where: The Arc 2 Lichfield Ave, Scunthorpe, DN17 1QX
Time: 9am – 4pm
Duration: One day
Delivery: In-person

What You’ll Learn

Build the knowledge and confidence to provide professional, effective customer service in any workplace. This one-day course covers essential skills, including communicating with customers, handling enquiries and requests, telephone etiquette and after-sales support. Ideal for anyone starting a customer-facing role or looking to strengthen their existing customer service skills. Topics include:

• Understanding customer needs
• Communication skills
• Professional customer service
• Handling difficult situations
• Creating positive customer experiences

Eligibility Criteria

You must be resident in North or North East Lincolnshire, and be over the age of 19.