Course Overview
This apprenticeship prepares you to become a Customer Service Practitioner, delivering excellent service to customers in a variety of industries and settings.
You may work face-to-face, digitally or within a contact centre environment, often acting as the first point of contact for customers. Your role will involve handling enquiries, processing orders and payments, offering advice and resolving issues efficiently and professionally. You’ll develop strong communication, problem-solving and organisational skills while understanding how excellent customer service supports business success. By the end of the apprenticeship, you’ll be confident delivering consistent, high-quality customer experiences.
Entry Requirements:
Maths and English at 2(E) or above
Course Highlights
Course Units
You could develop knowledge and practical skills in:
? Delivering high-quality customer service
? Effective communication and active listening
? Handling orders, payments and service enquiries
? Managing complaints and service recovery
? Understanding customer needs and expectations
? Using digital systems and customer service tools
? Working as part of a team
? Measuring and improving customer satisfaction
Course Breakdown
Course Structure
You will spend one day per week at Hull College, developing your knowledge of customer service principles and professional practice.
The remaining four days per week will be spent with your employer, applying your skills in real customer interactions and workplace situations.
Progression & Next Steps
On completion, you can progress into continued employment with your current employer or develop your career further within customer service, retail, or administration roles.