Course Overview
Strong communication and guidance skills are valued by employers across many sectors, particularly in roles that involve supporting customers, clients, or colleagues. This fully online course introduces learners to the principles and practices involved in delivering effective information, advice, or guidance (IAG).
This course is for you if you want to upskill or are looking for a career change, the course explores how IAG works in practice and why it plays an important role in helping individuals make informed decisions. You’ll develop understanding of professional interaction skills, including active listening, clear communication, and maintaining appropriate boundaries.
The course also covers key responsibilities such as signposting and referral, helping learners understand when and how to direct individuals to appropriate services or sources of support. You’ll gain awareness of record keeping, confidentiality, and ethical practice, all of which are essential when providing advice or guidance in a professional setting.
Learning focuses on building confidence and transferable skills that can be applied across a wide range of roles, including customer service, education, health, community work, and business support. Delivered entirely online, the course allows you to study flexibly from anywhere and at a pace that suits your lifestyle.
By completing this course, you’ll gain practical knowledge and confidence to support others effectively, enhancing employability and readiness for further learning or progression.
Entry Requirements:
No formal qualifications are required
Course Highlights
Course Units
• Information, advice, or guidance in practice
• Developing interaction skills for information, advice, or guidance
• Signposting and referral in information, advice, or guidance
• Information, advice, or guidance in context
• Skills for advice providers
Course Breakdown
Course Structure
This course is delivered 100% online, allowing you to study independently at your own pace. Learning takes place through digital materials and assessments, with no requirement to attend college in person. You can access the course from anywhere with an internet connection, making it ideal for flexible learning around work or personal commitments.
Progression & Next Steps
After completing this course, learners may progress onto other Phoenix Future Skills online courses to further develop employability, communication, or support skills. You could also explore full-time or part-time courses at Hull College to gain recognised qualifications supporting further study or career progression in customer-facing or support roles.