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Student Support

Hull College’s friendly Student Services Team is based at the College’s Queen’s Gardens site and offers a service at every college centre. At Hull College we put you, our student, first. Support and Guidance for students is recognised by Ofsted, the inspection body for colleges, as outstanding.

Student Support

The College is committed to ensuring that all students receive the very highest level of support, from initial enquiry and application, though to successful completion and progression to further study, training or employment – we are here to support you.

The range of services provided by the College’s friendly Student Services Team includes:

Course Information, Advice and Guidance

We know that deciding which course is best for you is one of the most important decisions that you will ever have to make. You will find detailed information about each of the courses that are available to you on this web site.

In addition, expert information, advice and guidance is available to help you choose the right course, whether you are considering coming to college for the first time or progressing from another course we can help. We can provide you with information and advice on further education, higher education and work based training opportunities. The College’s Student Support Services Team is accredited to the Matrix Standard for the provision of Information, Advice and Guidance (IAG), and Gold Standard for IAG.

Careers Education and Guidance

16-19 year old students can visit the Hull Connexions desk in the Student Services area at Queen’s Gardens for specialist careers advice, including help and guidance with education and career pathways. We offer both a drop in and appointment service. Parents and carers are welcome to contact us too. Please call us direct on 01482 598735. For advice and guidance for adults, National Careers Service Advisers are also available in college.

The National Careers Service website also provides careers advice and information on a wide range of jobs, training course resources and funding.

Financial Support

Information about the financial support that may be available to you is available on this web site, whether you are leaving school, applying to higher education or an adult returning to college. We will provide you upon request with information and advice on the extensive range of financial support that may be available to you, this includes our Student Maintenance Allowance, 24+ Adult Learning Loans and, for higher education students, Student Loans and Bursaries.

Advanced Learner Loan

The Advanced Learner Loan is available to help you with the costs of studying a qualification from Level 3 up to Level 6. This does not affect your legal entitlement to full funding for your course if you are aged 19 to 23 and do not already hold a full Level 3 qualification or above. Those who already hold a Level 3 qualification or above and all those aged 24 and over will need to either self-fund or apply for a loan. Unlike a bank loan, your monthly repayment will be based on your income and repayments will then only start once you are earning over £21,000 per year.

To find out more about the financial support available and to check eligibility please call our Information, Advice and Guidance team on 01482 598942 or click here.

FREE Transport

If you are a further education student you may be entitled to FREE transport to and from college, our team of specialist advisers can provide you with detailed information or you can click here for further details.


Information on tuition and examination fees is available upon request. We can also provide details of concessions that may be available if you are in receipt of a qualifying state benefit.

Child Care

The College has a number of outstanding Ofsted inspected child care centres and, dependant upon your personal circumstances, financial support may be available to help meet the costs of child care.

Prayer/Quiet Room

The Prayer/Quiet room is a quiet space for prayer or personal reflection/meditation. It is for those of any faith and those with none, both students and staff. The room is located in Queens Gardens QG417, a key can be obtained from the main Chesters Reception at Queens Gardens.


The Student Support Services team is able to provide you with information and advice on a range of accommodation that is available to students living away from home.

Personal Tutor

Every student at the College has a dedicated Personal Tutor. They are available to support you with your work and to work with you to ensure that you are on target to successfully complete your course.

Student Coaches

Student Coaches are part of the Student Services team and are deployed in each school. Their primary role is to provide support for full time students in the form of group and one-to-one tutorial sessions as part of the student Personal Development Planning. In liaison with tutors and school management teams they help identify vulnerable students and develop strategies to support them. They also offer advice to both students and staff on the range of support available through Student Services, and where appropriate signpost to other agencies.

The Student Support Services team can provide further information and advice on this full range of services. Call (01482) 598744 or pop to meet a member of the team in the College Chesters Building (Queen’s Gardens) – no appointment is necessary.

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